Return Policy

Please note that due to COVID-19, we have implemented the following return and exchange policy. As part of our COVID-19 response, we will temporarily not allow returns on any items.

Order Changes & Cancellations

Unworn and unwashed merchandise can be returned within 7 days of your order delivery date. Contressa's Kouture Kollection (CKK) does NOT offer refunds; however, we will offer a store credit which you can use towards a future purchase. All returns must be submitted via our online returns center. Email hello@ckouturekollection.com.

Items must be in original condition. No clearance items, bodysuits or swimwear will be accepted.

Return shipping fee is the responsibility of the customer. We do not provide return shipping labels.

RETURNS PROCESS

Once your return is submitted thru email, it will be in review. After your return is approved you will receive a follow-up email containing instructions for returning. To re-iterate, we do not offer refunds and we do not accept returns of items that are not in their original state.

Upon receiving your returned item(s), we will inspect it for defects and/or signs of wear. If we detect that the item has been worn or damaged we reserve the right to deny your return. 

Once we've determined your item is in good condition you will be emailed store credit information. Please allow up to 7 business days for your return to be processed and finalized. Due to the volume of orders that we receive daily, we cannot guarantee that your return will be processed on the day that it is received. Once your items have been inspected we will sure a store credit via email that can be used towards future purchases.

FINAL SALE ITEMS

Discounted items and items purchased on promotion are NOT eligible for return. They are FINAL SALE. If you used a coupon or purchased an item on clearance, the item is final sale.

Body suits are FINAL SALE due to the delicate nature of the item.